For high-quality photo and document printing, Epson printers are the best. In addition to that, they are affordable too. But, technical glitches are quite common such as Epson error 0x69.
To fix the issue, you need to know why it occurs. After that, go through the causes and opt for effective solutions. This helps in resolving the issue without much hassle.
What is Epson Error 0x69?
The error code mostly occurs on WF7610, WF3640, WF3620 printer models. This doesn’t mean that it won’t occur on other models. Professionals mention that the error indicates internal hardware issues. During this time, you cannot use the printer and none of its features will work properly.
Causes behind the Epson Error 0x69
There are several causes behind the issue – missing printer configuration files, deactivation of the printer registration, printer unable to locate the path, corrupted drivers, jammed paper, damaged rollers and more.
Initiate the Troubleshooting Methods
Before you proceed with the troubleshooting methods, don’t forget to keep the user manual by your side. It might help you to get some additional information regarding the printer. Furthermore, if any driver disc is available with the printer, keep it with you for installation purposes.
Method 1: Restart the Epson Printer
Restarting the device can resolve most of the problems in computers and printers. So, the Epson error 0x69 is no exception. Plug out the power cord, HDMI cables and Ethernet cable and the printer will turn off. Wait for some time and re-attach the power cord once again. When the device enters its “Ready” state, check your computer and verify whether the error code is re-appearing or not.
Method 2: Update the Printer Drivers
There are 3 specific ways to update the printer drivers – Device Manager, driver disc and support page. We will elaborate on the three methods. Navigate to the System Device Manager and find out the printer adapter. Then, right-click and choose Update.
The next one is via the driver disc. As mentioned in the beginning, the driver disc will now come in handy. Insert the disc into the system disc drive. When the Autoplay option appears, follow the instructions and install the drivers. And, this will overwrite the previous one.
The last one is via the support page. Visit the official support page of Epson. Enter your model number and OS of your computer. Don’t forget to mention the bit version. Get all the new version drivers. After successful installation, the Epson error 0x69 will not occur again.
Method 3: Make Changes in the Cartridge
It seems that you have brought a new cartridge for the printer. And, when you print a page, the Epson error 0x69 is showing up. Check whether you have closed the cartridge door properly or not. If the issue persists, take out the cartridge and rub the small metallic chips with a fine cloth. Then, re-insert the cartridge and close the door tightly.
Method 4: Remove the Jammed Paper
While the printing process is running, all of a sudden, a paper can get jammed. It’s not a big deal, but you need to be careful about the frequent jamming of papers. If this happens, then there is an issue with the roller. When you witness Epson error 0x69, open the front or back side of the printer and check for paper jams. If any paper is stuck, pull it out gently. Now, continue printing, and the error code will not appear again.
Method 5: Replace the Rollers
As the printing continues, hopefully, no papers will be jammed inside. If this happens frequently, you will receive the Epson error 0x69 code either on your computer screen or printer display. This means that the rollers are getting old. Thus, you need to purchase new rollers from the authorized Epson store. Ask them to fit the new rollers which will replace the old ones.
The Epson error 0x69 may occur due to the debris in the printer rollers, printing nozzle and head. In addition to that, several internal hardware issues might be responsible. So, never try to execute these processes if you are unaware of the problems. The internal parts are delicate and expensive. Sudden wear and tear can damage expensive hardware components. Always get assistance from the Epson printer experts.