Dropbox is a cloud storage service that can compete with iCloud, Microsoft Onedrive, and Google Drive. With a few simple steps, you will be able to use all the features of the storage platform with ease. But, often users encounter the Dropbox error 500.
This error appears during the process of signing into Dropbox. It seems that you are also facing the issue. People have reported the issue to the host with the help of the self-serve tool. But, till now there is no response. So, here are specific troubleshooting methods that you must try. Before that, you must know the causes.
How does the Dropbox Error 500 take Place?
There are several factors that are responsible for the occurrence of the error. The system files related to Dropbox are corrupted, incomplete installation, unexpected shutdown of the system, malicious files infection, outdated Dropbox version, network error and many more. Now, it will be easier to apply the solutions.
Effective Troubleshooting Methods
All the troubleshooting methods are easy to understand. Go through them to fix the Dropbox error 500. Hopefully, one of these methods will definitely help.
Method 1: Investigate the Network Connection
Glitches in the internet connection are ping loss, congestion, server unresponsive and many more. Thus, the Dropbox error 500 can easily take place as the application will only work with the help of the internet connection. So, you have to check for the ping loss first.
Ping loss is nothing but the loss of data packets. Open the Command Prompt and type the command that is already provided by your ISP. Check the timing of per data packet transfer. If it is not 0 to 1, then your network connection is facing ping loss. In case of network congestion, your WiFi router will malfunction, so restart the router.
Method 2: Opt for an Alternate Browser
Try to open the web application of Dropbox and check whether the Dropbox error 500 code is appearing or not. If not, then you can use the web application. Otherwise, close the default browser and open the web application on another browser. Hopefully, in the web application, the error code will not occur.
Method 3: Remove all the Browser Cookies
On social media platforms like Facebook, Instagram and others, you have to login using an ID and password. Let’s say, you haven’t logged out. The next time you open the same website, the browser won’t ask you for the login information. Why is that so? It is because of the active cookies that have already saved your login information.
Sometimes, these cookies can restrict any application to run when they are in the same place for a quite long time. Open the default browser and visit the settings. In Basic mode, clear the browsing history, cache and cookies, and restart the browser.
Method 4: Clean the System Cache Files
There is a high possibility that the Dropbox error 500 may occur due to the system cache files. So, you need to clean the system cache files. The first with the help of a third-party application which is quite easy. Get the application and install it on your computer. After that, open the application, go through all the on-screen instructions.
The next one is by accessing the temporary folder. You have to delete all the files along with the prefetch. And, the last one is through the disk properties. Let’s say you have 2, 3 or 4 drives. First, right-click on the system drive and select Properties. Then, click on the Disk Cleanup optio. Tick all the options and delete them. After that, open the Dropbox application and the error will not appear.
Method 5: Re-install the Dropbox Application
Navigate to the My Computer or This PC, right away. On the top, select uninstall or change the program. The list of installed applications will appear. Select Dropbox and remove it. The uninstallation process might take a few minutes. Restart your computer to save the changes. Download the new setup file from the Dropbox official website. Install it and sign in. Now, check whether the Dropbox error 500 is re-appearing or not.
What about the Malicious Files?
The presence of malicious files on your computer is also responsible for the Dropbox error 500. So, you have to remove them as soon as possible. Hopefully, you are using a licensed security application. So, scan the entire system and the elapsed time of scanning will depend on the number of files present on the system. Remove the files (if detected) directly from the security application.
System Format and Restore – Is it Necessary?
Hopefully, one of all the above methods will work. There is no need to format and restore the system OS. If the Dropbox application doesn’t work at all, then use the web application with the help of a web browser. Both the web and portable applications of Dropbox have more or less the same features and functions. Lastly, as per the user comments and reviews, the Dropbox error 500 code has less chance to occur in the web application.